JMAC Resources
  • Bismarck, ND, USA
  • Hourly
  • Seasonal

Medical, Dental, Vision, Paid Time Off, 401K, EAP


The Dispatch position is located in Bismarck, ND. Hours are Monday-Friday.  Hours can range from 5:00am to 8:00pm (or times within these hours of operation).  This position is subject to seasonal lay-off.  Reports to Operations Manager

 

DUTIES

  • Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
  • Prepares delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries.
  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  • Maintains contact with drivers to expedite deliveries.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Takes all phone calls for ready mix concrete and construction material orders.
  • Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
  • Handles all walk-in customers.
  • Receives cash payments for shipments from drivers and prepares reports of cash and charge sales.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Data entry duties as assigned
  • Other duties as assigned.

 

JOB SPECIFIC REQUIREMENTS

  • Previous dispatch and customer service experience in the equipment rental /construction industry and/or related field preferred
  • Proficient in Microsoft Office applications (including Outlook, Excel, and Word)
  • Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
  • Demonstrated ability to work to a high standard of quality and efficiency to meet customer expectations, timelines, and company project goals
  • Must possess excellent verbal communication both in person and on phone
  • Demonstrated effective organizational skills, with strong attention to detail.
  • Ability to stand or sit for long periods

 

Standard Requirements

  • Demonstrated commitment to safety as expressed in JMAC Resources corporate value People First, Safety Always
  • Valid US issued driver's license with a good driving record
  • Ability to pass background and drug and alcohol tests
  • Availability to work long hours, including nights, weekends, and holidays as required
  • Ability to work safely in all types of weather
  • Timely and regular attendance is an expectation of performance for all JMAC Energy Services employees. Employees will be held accountable for adhering to their workplace schedule.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to speak effectively, in English, to customers or employees of organization.
  • Ability to work independently and in a group or team environment
  • The employee must have the ability to lift and/or move more than 50 pounds
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance.  The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

 

Full Job Description
JMAC Resources
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